Wow. It’s been a rough four months.  Hasn't it?

When it Started:

Friday, March 13, 2020 was the day THE COVID REALITY sunk in and I understood my life and work was going to change. . . immediately.

The next morning I wrote “Clarity in Crisis”,  back when my priority concerns were canceled events and canceled vacation reservations - plus my dad’s pending non-essential heart procedure. 

In the beginning, my mindset was "for a few weeks."  I recall my eyes nearly popping out of their sockets when a colleague suggested I plan for what then seemed a incomprehensible: 12-weeks of being confined at home.  

Probably 10 weeks, but plan for 12. 

Just in Case.  Incomprehensible.

It Didn't Get Easier. . . 

In late May my heart ached and my gut knotted-up as the US moaned and mourned and clenched its fists and took a stand via a variety of responses to a suffocating knee on the neck of George Floyd as he gasped...

Challenge:

Design & implement first 360° Leadership Feedback process that aligned with the organization’s performance management system
(North American restaurant chain)

Solution:

Collaborated with the internal HR team to design survey items that measured leadership behaviors that brought to life the organization’s vision & values.  Designed & implemented supporting process that maximized executive ownership and resulted in measurable behavioral change. Orientation process included web-based education sessions for all survey respondents to minimize time investment and cost. Facilitated Executive Team workshops to introduce the process, and to distribute and interpret individual and team 360° Feedback reports, along with individual coaching for development planning and follow-up.

Challenge:

Automate corporate leadership feedback process & equip  regional internal administrators 
(global business process outsourcing...